Returns & Refund Policy

Returns

At Secondo Passo, we want you to shop with confidence.

If you are located within the European Union, you have the right to return your order within 14 days of receiving your item, without providing a reason.

To request a return, please contact us at:

concierge@secondopasso.com

within 14 days of delivery.

Return Conditions

To be eligible for a refund, returned items must:

• Be returned in the same condition as received
• Be free from additional wear, damage or alterations
• Include all accessories originally supplied with the item
• Be securely packaged for transport
• Be shipped using a tracked shipping service

Secondo Passo reserves the right to refuse a return or reduce the refund amount if the item is returned in a different condition than originally supplied.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Customers are responsible for arranging and paying for return shipping.

We strongly recommend using a tracked and insured shipping service, as Secondo Passo cannot be held responsible for items lost during return transit.

Refunds

Once your return has been received and inspected, you will be notified of the outcome.

Approved refunds will be processed using the original payment method whenever possible.

Refunds are typically processed within 5 business days after approval.

Please note that your payment provider or bank may require additional time before the refund appears in your account.

Pre-Owned Luxury Goods

Unless explicitly stated otherwise, all products sold by Secondo Passo are pre-owned.

Minor signs of wear, leather creasing, sole wear, ageing of materials and other characteristics consistent with pre-owned luxury footwear are considered normal and are clearly reflected in product descriptions and photographs where applicable.

These characteristics do not constitute defects and are not grounds for a refund.

Incorrect or Damaged Orders

If you receive an item that is materially different from its description or arrives damaged during shipping, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will work with you to find an appropriate solution as quickly as possible.

Non-EU Orders

For orders shipped outside the European Union, local customs duties, import taxes and other fees may apply.

These charges are the responsibility of the customer and are non-refundable.

Contact

For all return and refund enquiries, please contact:

Secondo Passo Concierge
Email: concierge@secondopasso.com

Luxury Footwear. Exceptional Value. Ready for the Next Step.