Terms & Conditions

1. Company Information

Secondo Passo is a trading name of WW EZ, registered in The Netherlands.

Business Name: WW EZ
Trade Name: Secondo Passo
Chamber of Commerce (KvK): 88994511
Location: The Hague, The Netherlands
Email: concierge@secondopasso.com

By placing an order through our website, you agree to these Terms & Conditions.

2. Products

Secondo Passo specializes in pre-owned luxury footwear.

Unless explicitly stated otherwise, all products sold are pre-owned and may show minor signs of wear consistent with their age and previous use.

Product photographs and descriptions form part of the product description. Customers are encouraged to carefully review all photographs, sizing information and condition descriptions before purchasing.

3. Authenticity

All products offered by Secondo Passo are inspected prior to sale.

We make every reasonable effort to verify authenticity and accurately describe each item.

4. Pricing

All prices are displayed in Euros (€).

Applicable taxes are included where required by law.

Customers outside the European Union are responsible for any import duties, customs fees, local taxes or additional charges imposed by their country.

5. Shipping

Orders placed before 12:00 (CET) are generally shipped on the same business day.

Orders are not dispatched on Sundays or public holidays.

Delivery times are estimates and may vary depending on destination and carrier performance.

Secondo Passo ships worldwide.

6. Returns

Customers located within the European Union have the right to withdraw from their purchase within 14 days of receiving their order.

To initiate a return, customers must contact:

concierge@secondopasso.com

Return shipping costs are the responsibility of the customer.

All returned items must:

• Be returned in the same condition as received
• Include all original accessories provided with the order
• Be shipped using a tracked shipping service

Returns that arrive damaged, incomplete or materially altered may be refused or subject to a reduction in refund value.

7. Refunds

Refunds will be processed after inspection of the returned item.

Approved refunds will be issued using the original payment method whenever possible.

8. Condition of Pre-Owned Goods

Customers acknowledge that products sold by Secondo Passo are pre-owned unless explicitly stated otherwise.

Normal signs of wear, ageing, leather creasing, sole wear and minor cosmetic imperfections are considered part of the nature of pre-owned luxury goods and do not constitute defects.

9. Trade-In Service

Secondo Passo may offer a Trade-In service for selected luxury footwear.

All valuations are non-binding until physical inspection has taken place.

Secondo Passo reserves the right to revise or withdraw any offer if the condition, authenticity or description of the item differs from the information provided.

10. Limitation of Liability

To the maximum extent permitted by law, Secondo Passo shall not be liable for indirect, incidental or consequential damages arising from the use of this website or the purchase of products.

Nothing in these Terms limits any rights granted to consumers under applicable law.

11. Intellectual Property

All content on this website, including text, images, logos and branding, remains the property of Secondo Passo unless otherwise stated.

No content may be copied, reproduced or distributed without prior written permission.

12. Governing Law

These Terms & Conditions shall be governed by the laws of The Netherlands.

Any disputes shall be subject to the jurisdiction of the competent courts of The Netherlands.

Contact

Secondo Passo
The Hague, The Netherlands

Email: concierge@secondopasso.com

Luxury Footwear. Exceptional Value. Ready for the Next Step.