Shipping Policy
Shipping Information
At Secondo Passo, we strive to process and dispatch orders as quickly as possible.
Orders placed before 12:00 CET are generally shipped on the same business day. Orders placed after 12:00 CET will typically be shipped on the next business day.
Orders are not dispatched on Sundays or public holidays.
Worldwide Shipping
Secondo Passo ships worldwide.
Shipping availability and delivery times may vary depending on the destination country and the selected shipping provider.
All orders are shipped with tracking whenever available.
Once your order has been dispatched, you will receive tracking information to monitor the progress of your shipment.
Delivery Times
Delivery times are estimates and cannot be guaranteed.
Typical delivery times are:
- Netherlands: 1–2 business days
- European Union: 2–7 business days
- International destinations: 5–15 business days
Delivery times may be affected by customs procedures, carrier delays, weather conditions or other circumstances beyond our control.
Customs, Duties and Import Taxes
For orders shipped outside the European Union, import duties, customs fees, local taxes and other charges may apply.
These charges are determined by the destination country and are the sole responsibility of the customer.
Secondo Passo has no control over these charges and cannot predict their amount.
Any customs-related delays are outside of our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Secondo Passo cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information supplied by the customer.
Lost or Delayed Shipments
If your shipment appears delayed, please first check the tracking information provided.
If you require assistance, please contact us at:
concierge@secondopasso.com
We will do our best to assist in locating the shipment and communicating with the carrier where appropriate.
Delivery Confirmation
Responsibility for the shipment transfers to the customer once the package has been delivered to the address provided during checkout.
Customers are encouraged to monitor tracking information and ensure that someone is available to receive the shipment when necessary.
Contact
For questions regarding shipping, delivery or tracking, please contact:
Secondo Passo Concierge
Email: concierge@secondopasso.com